Responsible Gaming at 99xx — Your Safety Comes First
99xx is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We provide practical tools and clear guidance to help you stay in control of your gaming experience at all times.
Gaming Should Always Be Fun & In Control
At 99xx, we believe that gambling is a form of entertainment — and like all forms of entertainment, it should be enjoyed responsibly. Our platform is designed with the welfare of every Bangladeshi player at its core, and we take our duty of care seriously at every level of the business.
Responsible gaming means understanding the risks involved, setting clear personal limits, and knowing when to take a break. 99xx provides a comprehensive suite of tools that put you in control of how much you deposit, how long you play, and whether you need a temporary or permanent break from the platform.
Every feature on this page is available free of charge to all registered 99xx players. You do not need to justify your reasons for using any of these tools. Our support team is available 24 hours a day, 7 days a week, to help you activate any protective measure quickly and without judgment.
Our Core Responsible Gaming Principles
Player Welfare Over Revenue
We will always prioritise the wellbeing of our players over short-term commercial gain. No promotion or bonus is ever designed to encourage irresponsible play.
Strict 21+ Age Enforcement
No person under the age of 21 may register or play on the 99xx platform. KYC verification is mandatory for all players before any withdrawal is processed.
Transparent, Accessible Tools
Every responsible gaming tool — from deposit limits to full self-exclusion — is accessible directly through your account settings with no waiting period.
Non-Judgmental Support
Our support team is trained to handle responsible gaming conversations with empathy, discretion, and respect. Reach us anytime at [email protected].
Powerful Tools to Keep You In Control
Every 99xx player has instant access to the following protective features through their account dashboard. These tools are permanent — once activated, they cannot be easily reversed to prevent impulsive decisions.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once the limit is set, it takes effect immediately. Lowering your limit is instant; increasing it requires a 7-day cooling-off period to protect against impulsive decisions made in the moment.
Session Time Limits
Define the maximum number of hours you are permitted to play in a single session. When the limit is reached, you will receive a clear on-screen alert and will be automatically logged out. This tool helps prevent extended play sessions that can cloud judgment.
Reality Checks
Schedule regular on-screen reminders that show you exactly how long you have been playing in the current session, how much you have wagered, and your net win or loss position. Reality checks are displayed as non-dismissible overlays at the interval you choose.
Time-Out (Cool-Off Period)
Take a short break from the platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in or place bets. The time-out cannot be cancelled once activated, giving you the breathing room you need.
Self-Exclusion
Request a full self-exclusion from the 99xx platform for a minimum period of 6 months or permanently. Once self-exclusion is activated, your account is closed, all marketing communications are stopped, and re-registration is blocked. Contact [email protected] to initiate self-exclusion immediately.
Loss Limits
Set a cap on the total amount you are permitted to lose over a given time period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets. This tool is especially useful for players who want to maintain strict control over their gaming budget in Bangladeshi Taka (৳).
Recognising Problem Gambling Early
Problem gambling can develop gradually and is not always easy to identify in oneself. The following signs may indicate that gambling is becoming harmful. If you recognise several of these in your own behaviour, we strongly encourage you to reach out to the 99xx support team or use one of the protective tools above.
Chasing Losses
Continuing to gamble — or increasing the size of your bets — in an attempt to recover money you have already lost. This is one of the most common and dangerous patterns associated with problem gambling.
Gambling Beyond Your Means
Spending money on gambling that was set aside for essential living expenses such as rent, food, utilities, or family commitments. Gambling should only ever be funded from disposable income.
Inability to Stop
Finding it difficult or impossible to stop gambling even when you want to, or repeatedly failing to stick to limits you have set for yourself. This loss of control is a key indicator of a developing gambling problem.
Neglecting Responsibilities
Missing work, family events, or social engagements because of gambling activity or the time spent thinking about gambling. When gambling begins to interfere with daily responsibilities, it is a serious warning sign.
Borrowing to Gamble
Taking out loans, borrowing money from friends or family, or using credit cards specifically to fund gambling activity. Financial strain caused by gambling is a strong signal that professional help may be needed.
Mood Dependent on Outcomes
Experiencing significant mood swings tied to gambling results — feeling euphoric after wins and severely anxious, irritable, or depressed after losses. Using gambling as a primary mechanism to manage emotional states is a concerning pattern.
Take a Moment to Check In With Yourself
The following checklist is a simple self-assessment tool designed to help you reflect honestly on your current relationship with gambling. It is not a clinical diagnostic tool, but it can be a useful starting point for identifying whether your gambling habits may warrant closer attention.
Read each statement and consider whether it applies to you at the moment. If you find yourself agreeing with several of these statements, we encourage you to speak with our support team or to activate a time-out or self-exclusion from your account settings.
Responsible Gaming Self-Check
I have spent more money on gambling than I originally intended to in the past 30 days.
I have thought about gambling frequently during the day, even when I am not playing.
I have felt restless, irritable, or anxious when I tried to reduce or stop gambling.
I have gambled to escape feelings of stress, anxiety, depression, or loneliness.
I have continued gambling after losing money in an attempt to win it back.
I have hidden the extent of my gambling activity from family members or close friends.
I have gambled with money that was needed for household expenses or other essential commitments.
I have made unsuccessful attempts to set and keep to a gambling budget in the past month.
If you answered yes to two or more of the above, please consider activating a deposit limit or time-out immediately, and contact our support team at [email protected] for a confidential conversation.
Responsible Gaming Is Built In, Not Bolted On
99xx was designed from the ground up with player protection as a fundamental pillar — not an afterthought. Here is what sets the 99xx approach to responsible gaming apart.
Mandatory KYC for All Withdrawals
Every player must complete full identity verification before making a withdrawal. This ensures that all accounts belong to real adults aged 21 or above, and prevents underage access and fraudulent play on the 99xx platform.
Proactive Player Monitoring
Our responsible gaming team actively reviews player behaviour patterns for signs of problem gambling. If your play triggers internal risk indicators, a member of our team may proactively reach out to check in and offer assistance — entirely on a voluntary basis.
Instant Tool Activation
Deposit limits, session limits, reality checks, and time-outs all take effect the moment you activate them in your account settings. There is no processing delay designed to discourage use. Your protection is immediate.
Trained Support Staff
Every member of the 99xx support team receives dedicated training in responsible gaming best practices and problem gambling identification. When you contact us about a gambling concern, you will speak with someone who genuinely understands the issue and can guide you to the right tools.
No Responsible Gaming Barriers
99xx never requires players to wait, fill out lengthy forms, or justify their reasons before activating a protective tool. Self-exclusion, time-outs, and deposit limits are all available through a single click in account settings. We remove every barrier that might prevent a player from getting the protection they need.
Marketing Opt-Out Guaranteed
Players who self-exclude or activate a time-out are automatically removed from all promotional and marketing communications for the full duration of their exclusion. We will never send bonus offers or game promotions to a player who has indicated they need a break from gambling.
The 99xx Platform Is 21+ Only
The 99xx platform is strictly for adults aged 21 years and above. This is a firm policy, not a guideline. We enforce this limit rigorously and have zero tolerance for underage gambling in any form.
Underage Registration is Strictly Prohibited
Any player found to have registered under a false age will have their account permanently closed, all winnings forfeited, and any deposited funds returned minus any bonus amounts. We report confirmed cases of underage gambling to the appropriate authorities.
Protecting Young People in Your Household
If you share a device with younger family members, please ensure that your 99xx account credentials are kept private and that you log out after every session. Consider using device-level parental controls to prevent access to online gambling platforms.
Reporting Underage Gambling Concerns
If you believe a person under the age of 21 has accessed or is using the 99xx platform, please contact our support team immediately at [email protected]. All reports are treated with the highest urgency and complete confidentiality.
How 99xx Enforces the 21+ Age Requirement
Date of Birth Declaration at Registration
All players must declare their date of birth during registration. Players who declare an age below 21 are rejected from registration immediately and cannot create an account.
Mandatory KYC Document Verification
Before any withdrawal is processed, players must submit a valid government-issued ID (National ID card or passport) confirming they are aged 21 or above. Our verification team reviews every submission manually.
Ongoing Risk-Based Checks
Our platform continuously monitors for behavioural and technical signals that may suggest an account is being used by a person other than the registered holder, including potential underage use.
Third-Party Age Verification Services
In cases of doubt, 99xx reserves the right to request additional verification through third-party identity and age verification services. Account access may be restricted pending completion of these checks.
You Are Not Alone — Help Is Available
If you feel that gambling is becoming a problem for you or someone you care about, the most important step is to speak to someone. The 99xx support team is available around the clock, and a single message can set you on the path to regaining control.
99xx Support Team
Our dedicated responsible gaming support specialists are available 24/7 via email. A reply will typically arrive within 5 minutes during Bangladesh Standard Time (BST) business hours.
Email: [email protected]
Available: 24/7 (BST, UTC+6)
WhatsApp Support
Prefer a faster conversation? Reach our responsible gaming team directly via WhatsApp. Send us a message any time and a trained team member will respond promptly.
Number: +880 1700-000000
Available: 24/7 (BST, UTC+6)
Play Smart, Stay in Control with 99xx
Responsible gaming is at the heart of everything we do at 99xx. Whether you want to set limits, take a break, read our FAQ, or simply explore the platform at your own pace — we are here to support you every step of the way.